HR Can Add Value Through Conflict Management

By Carol J. Sutton To create a workplace in which engagement, loyalty and high-performance thrive, the executive suite has much to gain from turning to...

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Tough Talk in Performance Management

By Carol J. Sutton Marshall Goldsmith1 says that “... when feedback is delivered well, it is an absolute gift.” So why do so many performance...

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Assessment Debriefing Conversations Ensure Full Value

By Carol J. Sutton If you could increase the likelihood of making an optimal hiring decision by one-third, would you take the opportunity? I am...

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Clear Communication Reduces Conflict: Listening?

By Carol J. Sutton Clear communication is the key to conflict resolution. Not many people would disagree with that in principle, and yet when we...

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