When Email Removes Your Tone, Replace It with Control

The world runs on email. Performance feedback. Policy updates. Hiring delays. Budget constraints. Promotion decisions. Conflict resolution. It’s all happening in writing. Now here’s a question...

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Climate as a Social Architect: How Leaders Navigate Difference in a Divided World

In a globalized world, leaders don’t inherit workplace climate; they create it every day. Workplace climate is not about ping pong tables, free coffee, or...

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Burnout is Canada’s Silent Workplace Crisis — and Employers Must Lead the Recovery

Nearly half of Canadian workers say they feel burned out, and the number keeps rising. Burnout isn’t a personal weakness or a passing HR...

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How to be “More or Less” Authentic

We want our leaders to be authentic, and we want to be our authentic selves at work. Unfortunately, the world is a complex place,...

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Bad Processes Produce Bad Outcomes

I recall talking to a data quality specialist and asking how they assessed the quality of data in HR systems. They said they didn’t...

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The Power of K.I.S.S.: A Framework of Excellence

With my 30 years of experience in Human Resources Management and teaching business studies at Canadian universities, this is what I have established as...

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Why Management Concepts are Incoherent

If you are developing your expertise on a management topic like “teams” or “trust”, you will find an endless number of frameworks, models, and...

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Growing Leaders: The Importance of Balancing “Hard” Skills with “Human” Skills

As the old adage goes, an employee doesn’t quit their job – they quit their boss. Many of the most experienced professionals would fail miserably...

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