You step off the plane, weary from a long flight. As you walk through the terminal, you can’t believe your eyes. The airport is...
By Nilesh Bhagat, CHRP
Customer service is dead.
Here is how it used to work: a customer would seek out a product or service, approach an...
By Nilesh Bhagat, CHRP
Human Resources has been ahead of the curve but I don’t think anyone outside of its practice really knows.
As part of...
