Flexible Thinking Drives Workplace Futures

By Isabelle St-Jean Flexibility in the face of the perfect storm is becoming the workplace norm. Interestingly, as businesses globally continue to adjust to the ongoing...

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Taking Service to the Stratosphere: 5 Tips to Create Uplifting Service

You step off the plane, weary from a long flight. As you walk through the terminal, you can’t believe your eyes. The airport is...

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Customer Service 2.0: The Employee Experience

By Nilesh Bhagat, CHRP Customer service is dead. Here is how it used to work: a customer would seek out a product or service, approach an...

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Welcome to the HR Store. How May We Help You?

By Nilesh Bhagat, CHRP Human Resources has been ahead of the curve but I don’t think anyone outside of its practice really knows. As part of...

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