Customer Service 2.0: The Employee Experience

By Nilesh Bhagat, CHRP Customer service is dead. Here is how it used to work: a customer would seek out a product or service, approach an...

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Welcome to the HR Store. How May We Help You?

By Nilesh Bhagat, CHRP Human Resources has been ahead of the curve but I don’t think anyone outside of its practice really knows. As part of...

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