By Kristin Zehnder
Jane is a junior manager at a local manufacturing company. She recently witnessed a sensitive and contentious situation involving one of her...
By Carol J. Sutton
Clear communication is the key to conflict resolution. Not many people would disagree with that in principle, and yet when we...
A long-time consultant is offended by something a new salesperson said on a conference call and is threatening to leave. And an employee in...
