Make Care a Culture (or Count the Cost)

Sarah is an admin assistant at ABC Tech. She’s had a tough year with health challenges and difficult family situations. In spite of having used all her sick days, her doctor suggests she needs more time off. She has...

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Hard Value of Soft Skills Required in AI Future

Between IBM’s Watson actually coaching conference attendees at last year’s Association for Talent Development conference and being able to hold a conversation with my new virtual assistant in the living room, key aspects of our world are obviously changing...

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Get Unstuck and Empowered with Emotional Intelligence

In this day and age when talent is in high demand are you losing your top people to your competition? Worse yet, are you losing your people to disinterest and apathy? Are your employees disengaged? If you answered YES...

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Infographic: Improve Empathy at Work

This infographic was originally created by GetCRM.

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The Platinum Rule – Why Leaders Need to Know It.

By Monica Affleck While many of us are familiar with the Golden Rule—to treat others as you would like to be treated—there is another rule which also speaks to how we should treat one another. It is called the Platinum...

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The Art and Impact of Influence

 By Garry Priam Art is the expression or application of human creative skill and imagination. In that light, leadership is very much an art form and its skills include the art of influencing others. Since there is definitely a creative element...

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Listening Levels Up Leadership

By Jane Terepocki, CPHR In today’s business world the most crucial skill is good communication. In light of this, going back to basics in the workplace take us a long way. Ethos, Pathos and Logos The essentials of good communication can be...

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Empathy 101: Why are Soft-Skills so Hard?

By Isabelle St-Jean While neuroscience has had ripple effects across various fields of endeavour, one thing that has united them all is that we human beings are “wired to be social and empathetic.” Indeed, it is said that the brain...

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