By Nilesh Bhagat, CHRP
Customer service is dead.
Here is how it used to work: a customer would seek out a product or service, approach an...
By Nilesh Bhagat, CHRP
Web 2.0 is so yesterday.
In the Web 2.0 world, platforms (and empires) were built on networks where knowledge could be accumulated...
By Ian J. Cook, CHRP
In 2011, lots of HR groups will be searching for the means to increase employee satisfaction AND increase productivity. According...
By Holly MacDonald
You probably all know someone who watches hamster videos on Youtube, or whose kids talk about some kind of viral video, like...
By Peter Caulfield
How to get the most out of LinkedIn, Facebook and other electronic dialogue technologies?
In what seems like the blink of an eye,...
By Holly MacDonald
New employee orientation programs provide a critical introduction for your employees to the culture of your organization, encapsulating your organization’s vision/mission. This...
By Holly MacDonald
A few years ago an IT colleague of mine that told me that “coding was not hard, it was just typing”,...
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