The 3 P’s of Employee Experience: People, Purpose & Positivity

There was a time when people were so happy to have a job that they put up with just about anything to take home that precious pay cheque. The idea of management caring about employee experience seemed laughable.  And while...

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The Self-Assessing Employee Experience

By Murad Salman Mirza Gone are the days when budding professionals depended upon the guiding instincts of their employers to provide them with a viable career path. The capable professional of today is more informed, incisively-skilled and equipped with greater knowledge...

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Customer Service 2.0: The Employee Experience

By Nilesh Bhagat, CHRP Customer service is dead. Here is how it used to work: a customer would seek out a product or service, approach an employee, and explain what she needed. The helpful salesperson would calibrate her request with the...

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Increasing Engagement in Tough Times

By Ian J. Cook, CHRP Most organizations that cut staff, reduce pay and reduce benefits would expect to see their staff engagement drop. Whistler Blackcomb had to take these tough actions to survive an array of economic challenges over the...

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