2018 HR Professional of the Year: Michelle Sing, CPHR of YWCA Metro Vancouver Champions the Employee Experience

Anchored by the belief that YWCA Metro Vancouver's employees are everything to them, Michelle Sing, CPHR has spent the past 26 years elevating and executing the profession of HR. The past 22 of those years have been committed to YWCA...

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The 3 P’s of Employee Experience: People, Purpose & Positivity

There was a time when people were so happy to have a job that they put up with just about anything to take home that precious pay cheque. The idea of management caring about employee experience seemed laughable.  And while...

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A Better Model of Measure for Learning and Development

To grow any measure of success, a measure needs to be established—as can be applied to learning and development and leadership performance alike. Failure to track and measure changes in leadership performance increases the probability that organizations won’t take improvement...

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Is Your Company Profiting From a Growth Mindset?

Children with a growth mindset rebound more quickly from failure and get higher grades. Athletes with a growth mindset (like Michael Jordan) have greater perseverance and achieve better performance. Organizations with a growth mindset show greater levels of trust...

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Listening Levels Up Leadership

By Jane Terepocki, CPHR In today’s business world the most crucial skill is good communication. In light of this, going back to basics in the workplace take us a long way. Ethos, Pathos and Logos The essentials of good communication can be...

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The Top Five One-Sentence Career Killers (and How to Recover When You Commit One)

By Joseph Grenny and David Maxfield Marianne thought she was in a “safe” meeting where open discussion was encouraged—so she spoke up. After the meeting, she found herself in and out of the discipline process, and shortly thereafter demoted. New research...

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Fostering Flow, Feedback and Forward-Thinking Communications

By Isabelle St-Jean With the start of another New Year to ignite greater aspirations in our minds, let’s revisit a very simple concept with complex implications—aspirations without communications are unlikely to be achieved.  It is in the free flow of...

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Tough Talk in Performance Management

By Carol J. Sutton Marshall Goldsmith1 says that “... when feedback is delivered well, it is an absolute gift.” So why do so many performance management conversations prove less than effective? Maybe it’s because the only feedback most of us get...

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