What’s In It For Me? Caring at the Core of Employee’s Experience in the Workplace

At a HR conference in Saskatchewan this past year, keynote speaker Ryan Estis’ message had a profound impact on me — an Oprah “aha” moment, if you will. While he addressed a myriad of topics encompassing people and culture,...

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Getting Beyond Measure (as the Only Measure)

By Kristin Zehnder, CPHR Have you ever been in a position where you are giving a performance review to an individual who seems distracted? You watch tiny beads of sweat begin to glisten on their forehead and their brows furrow...

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The ABCs of Disruptive Communication: From Mission Statement to Mantra

By Kristin Zehnder, CHRP Picture the following. It’s Monday morning and Sally is eager to begin her week by leading a team meeting to refresh the company’s mission statement.  While this meeting presents a challenging opportunity for Sally, it is apparent...

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Don’t Shoot the Messenger: The Art of Effective Feedback

By Kristin Zehnder, CHRP As anyone who has ever prefaced a conversation with the words “Don’t shoot the messenger” knows, the outcome of such conversations are usually uncomfortable. Far too often, HR practitioners are placed in the role of delivering critical...

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Values-Based Leadership in Sync with HR Thinking

By Kristin Zehnder, CHRP Have you ever walked into an organization to find a ‘Wall of Values’ detailing their mission and vision statements and thought, “It looks too good to be true?” Is this wall an integral part of the...

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The “Lean In” Factor

By Kristin Zehnder, CHRP Sally is a talented, ambitious and career-focused professional. Her achievements are considerable and she feels confident she will be the successful candidate for an upcoming promotion. During the interview, she is able to substantiate her qualifications...

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Of Messages and Mediums: Face-to-Face vs. Facebook

By Kristin Zehnder Remember when Palm Pilots were introduced at work? They were coveted, cool and replaced the need for pocket-sized paper calendars, clunky cell phones, pagers and walkie-talkies alike. Naturally, they carried a stiff cost, so not everyone piloted...

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Challenging Conversations Key to Core Culture

By Kristin Zehnder Jane is a junior manager at a local manufacturing company. She recently witnessed a sensitive and contentious situation involving one of her employees, Sally. This is not the first time this situation has occurred, and previous attempts...

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