The Importance (and Profitability) of Staying Human

By now, you may have heard artificial intelligence (AI) discussed in many contexts. To clarify, this article is not a sci-fi read. However, let’s take a moment to define it for the purpose of this article. AI generally involves...

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Linking HR to Business Outcomes

One might take any work within HR and frame it in one of two ways. You could think about the task at hand, such as “delivering training to customer service reps” or about the desired business outcome, such as...

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Beyond Minutia: HR Minding the Future Frontier

Technology. We love it at work and in life, but we know it also presents certain entrapments that can be difficult to avoid. What if we could develop a new relationship with technology? Let’s consider a technology with which...

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HR LeadersTalk with Kim Toews: “Be Bold, Be Curious”

Kim Toews took on her current role as executive vice-president of HR for HSBC Canada in 2017. Prior to this she held a range of roles both in Canada and globally with HSBC. HSBC is the leading international bank...

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CEO TalkBack: AI From The Top

In the last quarter I had the privilege of facilitating a discussion with a group of 10 CEOs around artificial intelligence. Do they think it matters for their business? Are they already investing in it? Importantly, do they consider...

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AI as a Business Partner—Not a Replacement

Most of us are exposed to artificial intelligence (AI) through the many digital assistants available for our personal use. Siri helps us send hands-free text messages while we drive. Cortana reads our emails and tracks our location. Alexa plays...

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Hard Value of Soft Skills Required in AI Future

Between IBM’s Watson actually coaching conference attendees at last year’s Association for Talent Development conference and being able to hold a conversation with my new virtual assistant in the living room, key aspects of our world are obviously changing...

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Introducing the HR Agility Scale

There has been an increased focus lately on the need for “HR agility” within progressive organizations seeking a competitive edge in the digital world. However, there is a lurking concern that such “agility” is in danger of becoming the...

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